Cancellation and Waiting Time Policy
- Cancellation and Waiting Time Policy Statement
- How do I charge the Cancellation or Waiting Time Fee if the Rider pays by Cash?
- What if I forgot to key in the Waiting Time Fee?
- What if my Rider rates me poorly because of the Cancellation or Waiting Time Fee?
- How do I key in the Waiting Time Fee?
- How do I key in the Cancellation Fee?
Accounts & Cashouts
- Earnings and Wallet
- Instant Cash-out vs Standard Cash-out
- Are surcharges included in the base fee?
- Daily Bank Maintenance
- Dormant Accounts and Closed Accounts
- Service fee
- Seat & Bulky items capacity
- Fare Evasion - What should i do if the rider did not pay for the trip?
- What if I have an In-Vehicle Recording Device (IVRD)?
- How do I find a match? Can I choose my Ryde riders?
- How do I collect payment from my pickups?
- How to accept On-Demand PING Trip request?
- Starting Out: How do I register to be a RydeSEND driver?
- What can I deliver?
- What do I need to do when I receive cake(s)/pastry as a delivery item?
- Starting Out: What kind of vehicle can I drive with Ryde?
- Deposit: Why do I need to make a $100 deposit to accept a RydeSEND request?
- Deposit: Can I request a refund of my $100 RydeSEND deposit?
- What if the rider made a mess? Will I be able to claim $70 as per normal or can I claim more?
- RydeLUXE: Can I pick up a rider with children?
- Is the commission same as RydeXL?
- What are the vehicles eligible for RydeLUXE?
- My vehicle is rented, can I be a RydeLUXE driver?
- How to be eligible to be a RydeLUXE driver?