Driver

Getting Started

• How do I sign up as a Ryde driver?
• Am I required to follow the suggested route by the rider?
• Why drive with Ryde?
• What should I know as a Ryde driver?

General FAQ

• Ratings and Reviews Moderation Policy
• Can I pick up Riders with children?
• Handling Trips with the Visually Impaired and their Guide Dogs
• How is my Driver Rating calculated?
• Is carpool legal?

Profile Verification

• How do I update my contact details?
• I am driving a temporary vehicle that is not registered under my profile. What should I do?

COVID-19 (General advisory)

• How do I share my test results with Ryde?
• Weekly declaration of A.R.T results
• Declaration of Vaccination Status
• What do I do if I wrongly declared my Vaccination Status?
• What should I do if I am tested positive?

Cancellation and Waiting Time Policy

• Cancellation and Waiting Time Policy Statement
• How do I charge the Cancellation or Waiting Time Fee if the Rider pays by Cash?
• What if I forgot to key in the Waiting Time Fee?
• What if my Rider rates me poorly because of the Cancellation or Waiting Time Fee?
• How do I key in the Waiting Time Fee?
• How do I key in the Cancellation Fee?

See all 7 articles

ERP Charges

• What should I do if the amount is very high for ERP or parking fees incurred?
• Which trip(s) do I need to include ERP?
• How to add ERP to my trip fare?

Accidents

• I was involved in an accident. What should I do?
• Who bears financial costs in the event of an accident?

Accounts & Cashouts

• Instant Cash-out vs Standard Cash-out
• Are surcharges included in the base fee?
• Daily Bank Maintenance
• Dormant Accounts and Closed Accounts
• Service fee
• How to use RydeCoins wallet?

See all 9 articles

Driver Performance

• Driver Performance and Community Standards
• I received an SMS or Email regarding irregular trip behaviour. What does that mean?
• What are the penalties for cancellation ?

Rider Issues

• My rider made a mess.
• Rider is travelling with bulky items or a wheelchair, but there is no space in my vehicle/car boot?
• Can I charge an extra fee for bulky items or a wheelchair?
• I am unable to contact my rider. The rider did not turn up. What should I do?
• I found an item.

Trip-related Queries

• Fare Evasion - What should i do if the rider did not pay for the trip?
• What if I have an In-Vehicle Recording Device (IVRD)?
• How do I find a match? Can I choose my Ryde riders?
• How do I collect payment from my pickups?
• How to accept On-Demand PING Trip request?
• How do I complete the trip in the Ryde app?

See all 7 articles

RydePET

• RydePET: What type of animals are allowed on RydePET?

RydeX/XL

• Which car models are eligible for RydeXL?

RydePOOL/FLASH

• What is the difference between RydePOOL, RydeFLASH, RydePET and RydeX?
• I am a RydePOOL driver. How many carpool trips can I accept daily?
• I am a RydePOOL driver. Why are my fares so low?

RydeSEND

• Starting Out: How do I register to be a RydeSEND driver?
• What can I deliver?
• What do I need to do when I receive cake(s)/pastry as a delivery item?
• Starting Out: What kind of vehicle can I drive with Ryde?
• Deposit: Why do I need to make a $100 deposit to accept a RydeSEND request?
• Deposit: Can I request a refund of my $100 RydeSEND deposit?

See all 15 articles

RydeLUXE

• What if the rider made a mess? Will I be able to claim $70 as per normal or can I claim more?
• RydeLUXE: Can I pick up a rider with children?
• Is the commission same as RydeXL?
• What are the vehicles eligible for RydeLUXE?
• My vehicle is rented, can I be a RydeLUXE driver?
• How to be eligible to be a RydeLUXE driver?

See all 7 articles

RydeHIRE

• Are ERP charges and parking fees included in the hourly rate?
• What if the rider exceeds the booking duration?
• How do I receive payment for RydeHIRE?

RydeTAXI

• What are the booking fees?