Driver
Popular Topics
- Why is your instant cashout has been disabled or suspended?
- Unique Trip Count
- Ratings and Reviews Moderation Policy
- Driver Performance and Community Standards
- I wish to make an appeal
- Cancellation and Waiting Time Policy
Safety & Emergency
Accepting a Ryde
- Seat & Bulky items capacity
- What kind of vehicle can I drive with Ryde?
- Handling Trips with the Visually Impaired and their Guide Dogs
- Is carpool legal?
- Can I pick up Riders with children?
- Why drive with Ryde?
Wallet & Cashout
Fares & Charges
- Can I charge an extra fee for bulky items or a wheelchair?
- Are surcharges included in the base fee?
- How do I charge the Cancellation or Waiting Time Fee if the Rider pays by Cash?
- What if I forgot to key in the Waiting Time Fee?
- How do I key in the Waiting Time Fee?
- How do I key in the Cancellation Fee?
Ryde Experience
- I completed a trip without picking up the rider
- I would like to provide feedback about my rider
- Report issue with pick-up & drop-off location
- Fare Evasion
- Am I required to follow the suggested route by the rider?
- What if my Rider rates me poorly because of the Cancellation or Waiting Time Fee?
Driver Bonus
Ryde Account & Privacy
- How do I sign up as a Ryde driver?
- I would like to request for my driver statement
- What should I do if I encounter a problem/error/blank page on Ryde App?
- Dormant Accounts and Closed Accounts
- How is my Driver Rating calculated?
- Account Suspended
Driver Community Guidelines
RydePET
RydeXL
RydePOOL/FLASH
RydeSEND
- How do I register to be a RydeSEND driver?
- What can I deliver?
- What do I need to do when I receive cakes/pastry as a delivery item?
- I am fulfilling an existing RydeSEND trip. Can I accept another RydeSEND trip?
- Why do I need to make a $100 deposit to accept a RydeSEND request?
- Can I request a refund of my $100 RydeSEND deposit?
RydeLUXE
- What if the rider made a mess? Will I be able to claim $70 as per normal or can I claim more?
- Can I pick up a rider with children?
- Is the commission same as RydeXL?
- What are the vehicles eligible for RydeLUXE?
- My vehicle is rented, can I be a RydeLUXE driver?
- How to be eligible to be a RydeLUXE driver?