Please check the mode of payment before tapping on 'End Trip'. If his/her mode of payment is cash, please collect cash from the rider.
If the rider did not pay for the trip, kindly contact our support team at support@rydesharing.com with the title "Fare Evasion" and the details of the trip.
If you notice a rider has not paid their fare, please promptly file an online report with SPF regarding the fare evasion, and kindly submit the report to our team as well.
We will reimburse the fare to you as a gesture of goodwill.
Ryde will raise the issue to LTA for them to take the necessary actions.