This SMS is sent to drivers who accounts have been flagged by our algorithm. The reason may be one of or a combination of the following:
Unusual or Fraudulent Activities
The Ryde driver app has Artificial Intelligence (AI) algorithm that will automatically detect unusual or fraudulent driver activity. This is a list of scenarios that are representative, but not exhaustive, of the possible irregularities in driver behaviour:
Driver actions:
- Multiple cancellations
- Low driver ratings
- Overcharging of additional fees
- Abuse of the cancellation and waiting time button
Trip characteristics:
- Trips that were completed without rider onboard
- Unusual trip patterns
- Speeding and reckless driving
Please ensure that you adhere to the community guidelines and policy statement.
Find out more:
Driver Performance and Community Guidelines
Cancellation and Waiting Fee Policy Statement