Frequently Asked Questions
- Why is your instant cashout has been disabled or suspended?
- Unique Trip Count
- Ratings and Reviews Moderation Policy
- Driver Performance and Community Standards
- I wish to make an appeal
- Cancellation and Waiting Time Policy
- How do I contact Ryde
- How do I key in the Waiting Time Fee?
- Instant Cash-out vs Standard Cash-out
- How do I sign up as a Ryde driver?
- What is the difference between RydePOOL, RydeFLASH, RydePET and RydeX?
- How do I sign up as a Ryde driver?
- I lost my item.
- Why does the hold amount reflected differ from the actual trip fare?
- What is Ryde+ and how can I use it?
- Can I bring along bulky items? Eg. Wheelchair, luggage, etc.
- Ryde+ Terms and Conditions
- Sentosa Entrance Fee
- Seat & Bulky items capacity
- I made a mess in my driver's vehicle.
- My pet soiled the driver's vehicle.
- How do I make a RydeX booking?