Frequently Asked Questions

• Are ERP charges and parking fees included in the hourly rate?
• What if I exceed the booking duration?
• How do I make payment for RydeHIRE?
• Why is my cashback not credited to my RydePay Coins?
• How do I update my contact details?
• How do I make a RydeX booking?
• How do I sign up as a Ryde rider?
• What is the difference between RydePOOL Per Pax, RydePOOL Per Trip, RydePET, and RydeX?
• Do I need to pay ERP charges?
• How do I make carpool experience more enjoyable as a rider?
• Driver Performance and Community Standards
• How to accept On-Demand PING Trip request?
• How do I sign up as a Ryde driver?
• How do I find a match? Can I choose my Ryde riders?
• How many RydePOOL trips can I offer a day?
• Can I pick up multiple people in a single trip?
• How to use RydeWallet?