Ryde maintains a zero-tolerance policy towards violations of the Code of Conduct that we hold our independent driver and delivery partners accountable to as part of our Ryde community. This Guideline provides details of infringements of the Code of Conduct that may result in the suspension or termination of user access to the Ryde platform.
Maintain proper documentation to drive.
You must hold a valid national driving and vocational license at all times and other permits as may be required by the relevant authorities. You and your vehicle must also be covered with valid insurance as stipulated by local regulations. Be truthful about your criminal record. It is your responsibility to update and resubmit your documents when they expire if they are revoked or as and when requested by Ryde.
Attire and Conduct
You shall always be properly and decently attired and exhibit good mannerisms.
Assault, harassment or abuse of any kind will not be tolerated.
Attempted or actual physical assault, verbal or physical sexual harassment, rape, murder, kidnapping, threats and intimidation, and sexual advancement between drivers and users, whether consensual or otherwise. Do not ask overly personal questions or comment on anyone’s appearance. You are strictly prohibited from contacting your passenger after the trip for personal reasons. In a dispute, do not take matters into your own hands.
Do not commit crimes.
You may be penalized under the prevailing law if you commit any criminal acts such as theft, robbery, possession of illicit materials or weapons, acts of vandalism or damage to property. We will work closely with law enforcement agencies to investigate and prosecute offenders.
Follow road safety laws.
Do not commit traffic violations or drive recklessly that may endanger the lives of our users, and other road users and pedestrians. This includes complying with regulatory or traffic laws, and speed limits, obeying road signals and traffic lights, using the use of hands-free kits while operating vehicles, and ensuring your passengers (if any) wear a seatbelt. You should always wear a seatbelt. Avoid operating your vehicle for long hours and take sufficient breaks.
Alcohol, drugs and weapons are not tolerated.
Do not consume drugs or alcohol while you are on the Ryde platform. Illegal substances, open containers of alcohol and weapons are not permitted in your vehicle. If a user or member of the public believes you may be under the influence of drugs or alcohol, they have the right to end the booking immediately and alert Ryde or the authorities. Do not accept or deliver illegal items and/or dangerous goods, including any special requests from users for goods and/or services that are not part of Ryde’s services. If you have reason to suspect the nature of the contents of your parcel, please notify Ryde and the authorities.
Look after your vehicle.
Maintain your vehicle in good operating condition, in accordance with industry safety standards and local regulatory requirements. Make sure you only use the vehicle that is registered with Ryde
Practice good hygiene.
Maintain good personal hygiene at all times. Please do your part to ensure a safe environment for your customers, your family, and yourself.