Please note that as of 18 November 2021, there will be no surcharge for bulky items. We recommend that you accept the trip only if your vehicle has enough additional space.
Articles in this section
- I wish to make an appeal
- Can I charge an extra fee for bulky items or a wheelchair?
- Are surcharges included in the base fee?
- How do I charge the Cancellation or Waiting Time Fee if the Rider pays by Cash?
- What if I forgot to key in the Waiting Time Fee?
- How do I key in the Waiting Time Fee?
- How do I key in the Cancellation Fee?
- Service Fee
- How are the trip fares calculated?
- Which trips do I need to include ERP?