Rider
Popular Topics
Ryde+ Subscription
Safety & Emergency
Fares and Charges
- Understanding the Fare Structure
- Baby and Child seat
- Waiting Fee Waiver Request
- Cancellation and Waiting Fee
- I was overcharged for ERP/toll
- Platform & Transaction Fees
AliPay
- 我可以将我的支付宝账户绑定到多个设备上吗?
- 我需要安装支付宝应用程序才能付款吗?
- 我需要中国大陆身份证才能使用支付宝吗?
- 如何将支付宝添加为支付方式?
- 如果我使用外币支付,会被收取兑换费用吗?
- [游客] 为什么我无法继续进行下一个预订?
Ryde Cashbacks & Bonus
Booking a Ryde
- Seat & Bulky items capacity
- I made a mess in my driver's vehicle.
- Can I change my destination?
- Can I bring along bulky items? Eg. Wheelchair, luggage, etc.
- Can I suggest my preferred route to the driver?
- Why can’t I get a ride?
Ryde Experience
- I lost my item.
- Driver profile did not match on app
- What should I do if I encounter a problem/error/blank page on Ryde App?
- I would like to provide feedback about my driver
- Driver completed the trip without picking me up
- Report issue with pick-up & drop-off location
Ryde Account & Privacy
Ryde for Business
- Will I be able to register multiple accounts with one business email?
- If I change company, can I change my Business Profile email?
- Can I use my personal email address to set up my Business Profile?
- What if I forgot to tag my trip upon booking a ride?
- What if I did not tag my trip upon booking a ride after the 1st day of the following month?
- Is there a promo code for the first Ryde for Business trip?
Ryde for Corporate
RydePET
RydePOOL
RydeX & XL
RydeSEND
- I have an issue with my delivery
- How do I submit a claim?
- What is RydeSEND Guarantee?
- What are RydeSEND operating hours?
- What can I send?
- What if my items are larger than Ryde's size criteria, what should I do?
RydeLUXE
RydeTAXI
COVID-19 Advisory
RydeSAFE Ride Cover
- How can I claim my Cancellation Waiver Fee for RydeSAFE?
- How do I receive the Emergency Assistance Benefit after an accident?
- Who should I contact if I have further enquiries regarding a claim on Singlife Ride Cover?
- Do I have to submit my claim under Singlife Ride Cover immediately after the Incident/Accident?
- How long do I have to wait before receiving a claim outcome?
- Who will receive the Accidental Death Benefit?