Rider
Cancellation and Waiting Time Policy
- Cancellation and Waiting Time Policy Statement
- How am I charged under this Policy if I am paying my fare by Cash?
- What is a pre-authorisation and why does the amount reflected differ from the actual trip fare?
- Does the Cancellation Policy apply to all Ryde services?
- What if my driver hasn’t arrived, but has indicated that he/she arrived?
- If a driver arrives during the rider’s grace period, will the grace period for cancellation be reduced?
Profile Details & Privacy Issues
Payment
Accidents
Bonuses & Cashbacks
Driver Issues
Rider Issues
Cancellation Policy
Getting Started
Ryde for Business
- Will I be able to register multiple accounts with one business email?
- If I change company, can I change my Business Profile email?
- Can I use my personal email address to set up my Business Profile?
- What if I forgot to tag my trip upon booking a ride?
- What if I did not tag my trip upon booking a ride after the 1st day of the following month?
- Is there a promo code for the first Ryde for Business trip?
RydeX/XL
RydePOOL/FLASH/PET
- RydePET: My pet soiled the driver's vehicle.
- What is the difference between RydePOOL, RydeFLASH, RydePET, and RydeX?
- RydePOOL: Will I be sharing my carpool trip with other riders?
- RydePOOL/FLASH: How do I make a RydePOOL trip request?
- RydePET: Is there insurance coverage for the animal on board?
- RydePET: What type of animals are allowed on RydePET?
RydeSEND
- What are RydeSEND operating hours?
- What can I send?
- What if my items are larger than Ryde's size criteria, what should I do?
- Where does Ryde deliver to?
- Are there any restricted items for RydeSEND delivery?
- How do I make payment for the delivery?
RydeLUXE
- When will RydeLUXE come into effect?
- What if my friends or I made a mess? Can I pay only $70 as per normal or do I have to pay more?
- RydeLUXE: Can I book if I have children?
- What if the driver appears in a different vehicle other than Alphard or Vellfire?
- What if the vehicle does not meet my expectation?
- Can I still take RydeEXEC?
RydeHIRE
RydeTAXI
FWD Ride Cover
- Who should I contact if I have further enquiries regarding a claim?
- Do I have to submit my claim immediately after the Incident/Accident?
- How long do I have to wait before receiving a claim outcome?
- Who will receive the Accidental Death Benefit?
- How do I make a claim under this policy?
- My friend who was traveling with me lost his/her Identity Documents. Can I claim on his/her behalf?