Cancellation and Waiting Time Policy
- Cancellation and Waiting Time Policy Statement
- Can I get a refund for the Cancellation or Waiting Time fee if I was wrongly charged?
- How am I charged under this Policy if I am paying my fare by Cash?
- What is a 'hold amount' and why does the amount reflected differ from the actual trip fare?
- Does the Cancellation Policy apply to all Ryde services?
- What if my driver hasn’t arrived, but has indicated that he/she arrived?
- What is Ryde+ and how can I use it?
- Ryde+ Terms and Conditions
- I have received cashback in the form of RydeCoins. Can I use my RydeCoins for my next trip and will I be entitled to the 15% cashback?
- I am currently subscribed as a Ryde+ member. Why am I not receiving the cashback bonuses as listed in the plan?
- How does the subscription cycle work?
Bonuses & Cashbacks
- How do I sign up as a Ryde rider?
- Can I suggest my preferred route to the driver?
- Is carpool legal?
- Is Ryde safe to use?
- Why should I use Ryde?
- Can I request for a specific Ryde driver?
Profile Details & Privacy Issues
COVID-19 (General advisory)
Ryde for Business
- Will I be able to register multiple accounts with one business email?
- If I change company, can I change my Business Profile email?
- Can I use my personal email address to set up my Business Profile?
- What if I forgot to tag my trip upon booking a ride?
- What if I did not tag my trip upon booking a ride after the 1st day of the following month?
- Is there a promo code for the first Ryde for Business trip?
- RydePET: My pet soiled the driver's vehicle.
- RydeFLASH: Will I be sharing my carpool trip?
- What is the difference between RydePOOL, RydeFLASH, RydePET and RydeX?
- RydePOOL: Will I be sharing my carpool trip with other riders?
- RydePOOL/FLASH: How do I make a RydePOOL trip request?
- RydePET: Is there insurance coverage for the animal on board?
- How do I submit a claim?
- What is RydeSEND Guarantee?
- What are RydeSEND operating hours?
- What can I send?
- What if my items are larger than Ryde's size criteria, what should I do?
- Where does Ryde deliver to?
- When will RydeLUXE come into effect?
- What if my friends or I made a mess? Can I pay only $70 as per normal or do I have to pay more?
- RydeLUXE: Can I book if I have children?
- What if the driver appears in a different vehicle other than Alphard or Vellfire?
- What if the vehicle does not meet my expectation?
- Is this service available 24/7?
FWD Ride Cover
- Who should I contact if I have further enquiries regarding a claim?
- Do I have to submit my claim immediately after the Incident/Accident?
- How long do I have to wait before receiving a claim outcome?
- Who will receive the Accidental Death Benefit?
- How do I make a claim under this policy?
- My friend who was traveling with me lost his/her Identity Documents. Can I claim on his/her behalf?
- How can I participate in the NFT launch / be whitelisted to receive a RydePals NFT?
- How many NFTs will we be issuing?
- What are the benefits of holding a Ryde NFT?
- Terms and Conditions
- What technology are we launching our Ryde NFTs on?