Rider

Popular Topics

• I lost my item.
• Why does the hold amount reflected differ from the actual trip fare?
• What is Ryde+ and how can I use it?
• Can I bring along bulky items? Eg. Wheelchair, luggage, etc.
• Can I use my RydeCoins for my next trip to be entitled to cashback?

Ryde+ Subscription

• What is Ryde+ and how can I use it?
• Ryde+ Terms and Conditions
• How does the subscription cycle work?
• Can I use my RydeCoins for my next trip to be entitled to cashback?
• Why is my cashback not credited to my RydeCoins?

Safety & Emergency

• I was involved in an accident
• Is there any insurance coverage in the event of an accident?

Fares and Charges

• Baby and Child seat
• Waiting Fee Waiver Request
• Cancellation and Waiting Fee
• I was overcharged for ERP/toll
• Platform Fee & Transaction Fee
• Sentosa Entrance Fee

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Ryde Cashbacks & Bonus

• How to get unlimited referral bonus?

Booking a Ryde

• Seat & Bulky items capacity
• I made a mess in my driver's vehicle.
• Can I change my destination?
• Can I bring along bulky items? Eg. Wheelchair, luggage, etc.
• Can I suggest my preferred route to the driver?
• Why can’t I get a ride?

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Ryde Experience

• I lost my item.
• Driver profile did not match on app
• What should I do if I encounter a problem/error/blank page on Ryde App?
• I would like to provide feedback about my driver
• Driver completed the trip without picking me up
• Report issue with pick-up & drop-off location

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Ryde Account & Privacy

• I want to delete my Ryde account
• How do I sign up as a Ryde rider?
• Dormant Accounts
• Can my Ryde driver see my personal details?

Ryde for Business

• Will I be able to register multiple accounts with one business email?
• If I change company, can I change my Business Profile email?
• Can I use my personal email address to set up my Business Profile?
• What if I forgot to tag my trip upon booking a ride?
• What if I did not tag my trip upon booking a ride after the 1st day of the following month?
• Is there a promo code for the first Ryde for Business trip?

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Ryde for Corporate

• What is Ryde for Corporate?
• What is the difference between company account and your own business profile?

RydeFLASH

• Will I be sharing my RydeFLASH trip?

RydePET

• My pet soiled the driver's vehicle.
• What type of animals are allowed on RydePET?
• Are pets covered by insurance while on board?

RydePOOL

• Will I be sharing my RydePOOL trip with other riders?
• Is carpool legal?
• How do I make carpool experience more enjoyable as a rider?

RydeX & XL

• How do I make a RydeX booking?
• What is the difference between RydeX and RydeXL?
• Why should I use RydeX?

RydeSEND

• I have an issue with my delivery
• How do I submit a claim?
• What is RydeSEND Guarantee?
• What are RydeSEND operating hours?
• What can I send?
• What if my items are larger than Ryde's size criteria, what should I do?

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RydeLUXE

• What is RydeLUXE?
• What if my friends or I made a mess?
• Can I book if I have children?
• What if the vehicle does not meet my expectation?
• Is this service available 24/7?

RydeTAXI

• What are the booking fees?

COVID-19 Advisory

• If I’m not feeling well and need to take a taxi or private hire car to see a doctor or return home, do I need to inform the driver?

RydeSAFE Ride Cover

• How do I receive the Emergency Assistance Benefit after an accident?
• Who should I contact if I have further enquiries regarding a claim on Singlife Ride Cover?
• Do I have to submit my claim under Singlife Ride Cover immediately after the Incident/Accident?
• How long do I have to wait before receiving a claim outcome?
• Who will receive the Accidental Death Benefit?
• How do I make a claim for Singlife Ride Cover?

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