Rider
Popular Topics
Ryde+ Subscription
Safety & Emergency
Fares and Charges
- Sentosa Entrance Fee
- Cancellation and Waiting Fee
- Platform Fee
- Why does the hold amount reflected differ from the actual trip fare?
- Cancellation Fee Waiver Request
- Do I need to pay an extra fee for my bulky items or wheelchair?
Ryde Cashbacks & Bonus
Booking a Ryde
- Seat & Bulky items capacity
- I made a mess in my driver's vehicle.
- Can I bring along bulky items? Eg. Wheelchair, luggage, etc.
- Can I suggest my preferred route to the driver?
- Why can’t I get a ride?
- What if my bulky items (Eg. Wheelchair, luggage, etc.) are unable to fit into the vehicle?
Ryde Experience
- What should I do if I encounter a problem/error/blank page on Ryde App?
- I would like to provide feedback about my driver
- Driver completed the trip without picking me up
- Report issue with pick-up & drop-off location
- I forgot to pay for my trip.
- I would like to give more tips
Ryde Account & Privacy
Ryde for Business
- Will I be able to register multiple accounts with one business email?
- If I change company, can I change my Business Profile email?
- Can I use my personal email address to set up my Business Profile?
- What if I forgot to tag my trip upon booking a ride?
- What if I did not tag my trip upon booking a ride after the 1st day of the following month?
- Is there a promo code for the first Ryde for Business trip?
Ryde for Corporate
RydeFLASH
RydePET
RydePOOL
RydeX & XL
RydeSEND
- I have an issue with my delivery
- How do I submit a claim?
- What is RydeSEND Guarantee?
- What are RydeSEND operating hours?
- What can I send?
- What if my items are larger than Ryde's size criteria, what should I do?
RydeLUXE
- What is RydeLUXE?
- What if my friends or I made a mess? Can I pay only $70 as per normal or do I have to pay more?
- Can I book if I have children?
- What if the driver appears in a different vehicle other than Alphard or Vellfire?
- What if the vehicle does not meet my expectation?
- Is this service available 24/7?
RydeHIRE
RydeTAXI
COVID-19 Advisory
FWD Ride Cover
- Who should I contact if I have further enquiries regarding a claim?
- Do I have to submit my claim immediately after the Incident/Accident?
- How long do I have to wait before receiving a claim outcome?
- Who will receive the Accidental Death Benefit?
- How do I make a claim under this policy?
- My friend who was traveling with me lost his/her Identity Documents. Can I claim on his/her behalf?