Rider

Popular Topics

• I lost my item.
• What is Ryde+ and how can I use it?
• Can I bring along bulky items? Eg. Wheelchair, luggage, etc.
• What if I booked the wrong pick-up point?
• Can I use my RydeCoins for my next trip to be entitled to cashback?

Ryde+ Subscription

• Is consent required for trial activations, subscriptions and auto-renewals?
• What does the user agreement cover?
• Does Ryde trigger Ryde+ subscription automatically?
• What is Ryde+ and how can I use it?
• Ryde+ Terms and Conditions
• How does the subscription cycle work?

See all 10 articles

Safety & Emergency

• Report a safety issue
• I was involved in an accident
• Can drivers use dashcams or in-vehicle recording devices (IVRDs) on Ryde?
• What should I do if I notice a driver using a dashcam/IVRD?
• Is there any insurance coverage in the event of an accident?

Add/Edit Destination Fee

• Can I change my destination?
• What is the process for adding/editing a destination after a trip has started?
• Will I be charged a fee if I add or change my destination after booking a trip?

Fares and Charges

• Transaction Fee
• Is there a fee for cashless transactions on Ryde?
• How is the Payment Transaction Fee calculated?
• What if I use a foreign-issued card or wallet?
• Understanding the Fare Structure
• How to top up via credit/debit card?

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AliPay

• 我可以将我的支付宝账户绑定到多个设备上吗？
• 我需要安装支付宝应用程序才能付款吗？
• 我需要中国大陆身份证才能使用支付宝吗？
• 如何将支付宝添加为支付方式？
• 如果我使用外币支付，会被收取兑换费用吗？
• [游客] 为什么我无法继续进行下一个预订？

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Ryde Cashbacks & Bonus

• How can i get unlimited referral bonus?

Booking a Ryde

• Seat & Bulky items capacity
• I made a mess in my driver's vehicle
• Can I bring along bulky items? Eg. Wheelchair, luggage, etc.
• Can I suggest my preferred route to the driver?
• Why can’t I get a ride?
• What if my bulky items (Eg. Wheelchair, luggage, etc.) are unable to fit into the vehicle?

See all 11 articles

Ryde Experience

• I lost my item.
• Why was a 5-star rating submitted even though I didn't rate the trip?
• Driver profile did not match on app
• What should I do if I encounter a problem/error/blank page on Ryde App?
• I would like to provide feedback about my driver
• Driver completed the trip without picking me up

See all 14 articles

Ryde Account & Privacy

• I want to delete my Ryde account
• How do I sign up as a Ryde rider?
• Dormant Accounts
• Can my Ryde driver see my personal details?

Ryde for Business

• Will I be able to register multiple accounts with one business email?
• If I change company, can I change my Business Profile email?
• Can I use my personal email address to set up my Business Profile?
• What if I forgot to tag my trip upon booking a ride?
• What if I did not tag my trip upon booking a ride after the 1st day of the following month?
• Is there a promo code for the first Ryde for Business trip?

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Ryde for Corporate

• What is Ryde for Corporate?
• What is the difference between company account and your own business profile?

RydePET

• What type of animals are allowed on RydePET?
• How should I prepare my pet for the trip?
• My pet soiled the driver's vehicle.
• Are pets covered by insurance while on board?

RydePOOL

• Will I be sharing my RydePOOL trip with other riders?
• Is carpool legal?
• How do I make carpool experience more enjoyable as a rider?

RydeX & XL

• How do I make a RydeX booking?
• What is the difference between RydeX and RydeXL?
• Why should I use RydeX?

RydeSEND

• What can I send?
• Are there any restricted items for RydeSEND delivery?
• What are the consequences if I send prohibited items?
• I have an issue with my delivery
• How do I submit a claim?
• What is RydeSEND Guarantee?

See all 24 articles

RydeLUXE

• What is RydeLUXE?
• Can I book if I have children?
• What if the vehicle does not meet my expectation?
• Is this service available 24/7?

RydeTAXI

• What are the booking fees?

COVID-19 Advisory

• If I’m not feeling well and need to take a taxi or private hire car to see a doctor or return home, do I need to inform the driver?