The driver was rude and/or made me feel unsafe.
We feel your concern about such an experience. Our driver partners are required to maintain a high standard of professional service including being respectful and polite. As an open peer-to-peer platform, in order to better manage the community, members are able to provide ratings and honest reviews based on their experience. Riders are able to view drivers' ratings and reviews prior to confirming a trip. Our system automatically suspends drivers/riders who fall below a certain threshold. In the worst scenarios, drivers will be permanently banned. To report the driver, do let us know by sharing the details.
The driver drove dangerously.
Ryde is committed to safe rides for everyone. If you feel that your driver was unsafe or distracted at any time during your trip, please do let us know.
The driver did not match the profile in-app or using a different car.
If you have been picked up by a driver different from the driver profile on our app or from a different car, you may choose not to enter the vehicle and arrange for alternative transport in the app. Please do let us know with photo evidence.