1. What is Live Activity?
Live Activity lets you track your Ryde booking directly from your iPhone’s Lock Screen or Dynamic Island, so you can stay updated without opening the Ryde app.
2. What can I see on Live Activity?
You can view key booking updates, such as:
- Your booking status
- Estimated arrival time
- Driver and vehicle details
- Vehicle plate number
- Other relevant trip information
3. When will Live Activity appear?
Live Activity will appear automatically when you have an active Ryde booking, provided Live Activity is enabled on your iPhone.
There is no need to start it manually.
4. Do I need to open the Ryde app to check my booking?
No. Live Activity allows you to view key updates directly from your Lock Screen or Dynamic Island.
You can still open the Ryde app at any time for more detailed booking information.
5. Do I need to enable Live Activity?
Yes. Live Activity needs to be enabled in your iPhone settings for it to appear.
If it is turned off, you can continue using Ryde as usual and check your booking status directly in the Ryde app.
6. Why can't I see Live Activity for my booking?
Live Activity may not appear if:
- Live Activity is disabled in your iPhone settings
- Your iPhone or iOS version does not support Live Activity
- There is a temporary technical issue
- The booking does not currently support Live Activity
You can always open the Ryde app to check your booking status.
7. How does Live Activity help me during pickup?
Live Activity keeps you updated on your driver's arrival, including the latest trip status and estimated arrival time, so you can easily monitor your booking and be ready when your driver arrives.
8. Will Live Activity affect my booking or trip?
No. Live Activity is only a convenient way to view your booking updates.
Your booking, driver matching and trip will continue as normal even if Live Activity is unavailable or turned off.
9. Can I turn off Live Activity?
Yes. You can manage Live Activity through your iPhone settings.
Turning off Live Activity will not affect your ability to book or take a Ryde.
10. Is Live Activity available on all iPhones?
Live Activity is available on supported iPhones running iOS 16.1 or later.
If your iPhone does not support Live Activity, you can continue to check your Ryde booking status directly in the Ryde app.
11. Which iPhones support Dynamic Island?
On supported devices, Live Activity can also appear through Dynamic Island.
Dynamic Island is available on iPhone 14 Pro models and newer supported iPhone models.