1. Under what circumstances may Ryde suspend a rider account?
Ryde may suspend or deactivate rider accounts involved in fraudulent activities, platform abuse, misuse of promotions or attempts to circumvent platform controls.
2. Can Ryde suspend a rider for misconduct or harassment?
Yes. Ryde may suspend or deactivate accounts involving threatening, abusive, harassing or other inappropriate conduct towards driver-partners, including conduct that may fall under Singapore's Protection from Harassment Act (POHA).
3. Can Ryde suspend an account immediately?
Yes. Ryde may impose an immediate temporary suspension where necessary to address safety, security or platform-integrity concerns, pending further review.