Riders may be charged a cleaning fee of up to $140 if a mess is made in the vehicle that requires professional cleaning, such as vomiting or permanent or semi-permanent stains..
Key points for riders:
Drivers will take clear photos of the mess as proof, ideally immediately after the trip ends.
After the vehicle has been professionally cleaned, the driver will submit the cleaning receipt to Ryde, clearly stating the specific cleaning services performed.
Ryde will review the submission and follow up directly with the rider regarding the matter.
Rider will be required to make the payment to Ryde. Until the matter is resolved, the rider may be suspended from booking further Ryde trips.
Rider Expectations & Legal Basis:
Riders are responsible for any damage or mess caused during their trip.
Ryde reserves the right to recover the costs of cleaning or repair from the rider if a mess is incurred.