If no rating is provided within a certain time after the trip ends, our system automatically assigns a 5-star rating. This is part of our standard process to ensure timely closure of trips.
Articles in this section
- I lost my item.
- Why was a 5-star rating submitted even though I didn't rate the trip?
- Driver profile did not match on app
- What should I do if I encounter a problem/error/blank page on Ryde App?
- I would like to provide feedback about my driver
- Driver completed the trip without picking me up
- Report issue with pick-up & drop-off location
- Issue with tracking the driver
- My Ryde driver came in a different car from the one in his/her profile.
- Can driver terminate a ride after trip started ?