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  1. Ryde Support
  2. Rider
  3. RydeSEND

RydeSEND

  • I have an issue with my delivery
  • How do I submit a claim?
  • What is RydeSEND Guarantee?
  • What are RydeSEND operating hours?
  • What can I send?
  • What if my items are larger than Ryde's size criteria, what should I do?
  • Where does Ryde deliver to?
  • Are there any restricted items for RydeSEND delivery?
  • How can I place a delivery order?
  • How long will it take for my parcel to reach me/my receiver?
  • Can I choose my favorite driver?
  • How are the delivery fees calculated?
  • Do I need to pay ERP charges and parking costs?
  • Can I modify my order details after confirming my order?
  • When I cancel my order, will I be charged a cancellation fee?
  • Can I share my order details with others?
  • How can I make sure that my items are being delivered to an address where I entered?
  • Can I ask a driver to come to the door to pick up or drop off my items?
  • If no one can receive my items at drop-off point, can I ask the driver to return my items?
  • If my items suffered some damages or were lost during delivery, how can I claim for compensation?
  • Driver left my items at the door and my item was lost. Can I claim for compensation?
  • If I have a complaint about my delivery experience, how can I make a complaint to Ryde?
  • If I can receive compensation, how am I paid?
Ryde Support
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