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  1. Ryde Support
  2. Rider

Rider

General Enquiry

  • I lost my item.
  • I made a mess in my driver's vehicle.
  • How do I sign up as a Ryde rider?
  • Can I bring along bulky items or a wheelchair?
  • I was involved in an accident. What should I do?
  • Is there any insurance coverage in the event of an accident?
See all 23 articles

RydeX/XL/EXEC

  • How do I make a RydeX booking?
  • What is the difference between RydePOOL, RydeFLASH, RydePET, and RydeX?
  • What is the difference between RydeX, RydeXL and RydeEXEC?
  • Why should I use RydeX?

RydePOOL/FLASH/PET

  • RydePET: My pet soiled the driver's vehicle.
  • What is the difference between RydePOOL, RydeFLASH, RydePET, and RydeX?
  • RydePOOL/FLASH: Will I be sharing my carpool trip with other riders?
  • RydePOOL/FLASH: How do I make a RydePOOL trip request?
  • RydePET: Is there insurance coverage for the animal on board?
  • RydePET: What type of animals are allowed on RydePET?

RydeSEND

  • What are RydeSEND operating hours?
  • What can I send?
  • What if my items are larger than Ryde's size criteria, what should I do?
  • Where does Ryde deliver to?
  • Are there any restricted items for RydeSEND delivery?
  • How do I make payment for the delivery?
See all 22 articles

RydeHIRE

  • Are ERP charges and parking fees included in the hourly rate?
  • What if I exceed the booking duration?
  • How do I make payment for RydeHIRE?

RydeTAXI

  • What are the booking fees?
Ryde Support