Please let us know why you are cancelling.
Drivers will receive a $4.50 cancellation fee automatically if they cancel after >3 minutes of waiting.
Cancellations from no-shows will also be factored into the driver's account.
Articles in this section
- Cancellation and Waiting Time Policy
- I wish to make an appeal
- Can I charge an extra fee for bulky items or a wheelchair?
- Are surcharges included in the base fee?
- How do I charge the Cancellation or Waiting Time Fee if the Rider pays by Cash?
- What if I forgot to key in the Waiting Time Fee?
- How do I key in the Waiting Time Fee?
- How do I key in the Cancellation Fee?
- Service Fee
- How are the trip fares calculated?