Ryde maintains high service standards for its driver partners and failing to meet these standards could lead to a temporary hold on the driver's account.
Please check your Ryde registered email for details regarding on the account on temporary hold. If you believe that your account disability is not justified, we encourage you to appeal. Rest assured, your appeal will receive our prompt attention, and we will strive to resolve it within 3 days. We are here to assist you throughout this process. If you wish to appeal, you can submit it to firstname.lastname@example.org, with approval subject to review. We will assess your case promptly.
If your appeal is approved, a processing fee of S$10.00 [excluding GST] will be waived, and Ratings and CR will be reset to 4.90 and 0% respectively.
A processing fee of $10 (excluding GST) is applied for the account restoration. This fee has been implemented to cover the operational costs associated with the account restoration, outlined below:
a. To cover efforts for re-verifying your profile and backend processing, including document review, to meet standards for resuming driving activities
b. To avoid any adverse effects stemming from a prior account suspension, the fee incorporates the resetting of your rating and review, offering a clean slate for your account.
c. To maintain a fair and secure environment for all users by enforcing necessary checks and balances during the account restoration process.
Repeated failure to abide by Ryde community standards will lead to permanent removal from the Ryde platform. This is to ensure we uphold high standards and offer a good user experience for our community.
*You may write in to request assistance for Cash Out if your account is temporarily on hold.