How can I contact Ryde for trip-related matters?
You can contact Ryde by using the "RydeHELP" feature available on the Ryde app.
Simply launch the app.
Tap the ≡ button located at the top left of the screen.
Go to the "Trips" section. Select the trip you need assistance with.
You can select the relevant topic or issue that you need assistance with and submit your inquiry.
What should I do if I can't access my Ryde account or have general inquiries?
If you are unable to access your Ryde account or Ryde app, you can raise a ticket so that our support team can assist you better: https://help.rydesharing.com/hc/en-us/requests/new.
For further assistance, please consider the following options:
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Contact our customer service team directly at support@rydesharing.com.
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Use the live chat feature available on the Ryde app and website.
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Follow our official Telegram channel for updates and announcements: [Telegram link].
While our team endeavors to respond to your inquiries within 24 hours, we occasionally face high volumes of inquiries and seek your kind patience in any delays.