If you wish to make a claim for compensation, please email us at support@rydesharing.com with your order information and documented proof listed below within one day of the receipt date. Claims submitted after the stipulated time frame will not be entertained.
Ryde will investigate your case to determine if your case is applicable for compensation and assess the amounts of compensation.
For further information, please see our Terms of Use.
To make a claim for a lost parcel
- Please note that all second-hand items will not be applicable for compensation.
- Documented proof of value, which is a receipt or invoice showing the contents of your delivery items and their value.*
- Documented proof of loss, which is a signed and dated letter from the intended recipient confirming the item was never delivered.
- RydeSEND Claim Form
To make a claim for a damaged parcel
- Documented proof of value, which is a receipt or invoice showing the contents of your delivery items and their value.*
- Please note that all second-hand items will not be applicable for compensation.
- Photos clearly show your items and the damaged area.
- Photos of the items showing all the packaging that was used to protect your items during the delivery, including the area where the damage occurred.
- You shall ensure that all packaging is kept until the claim is resolved as we will need to see this during the investigation.
- RydeSEND Claim Form
*Required for a compensation claim
Please download the RydeSEND Claim Form below.