Can I ask a driver to come to the door to pick up or drop off my items? Yes, you can. To request pickup and dropoff at the door, please specify your floor and unit number in your order. Related articles Driver left my items at the door and my item was lost. Can I claim for compensation? If no one can receive my items at drop-off point, can I ask the driver to return my items? If my items suffered some damages or were lost during delivery, how can I claim for compensation? What if my items are larger than Ryde's size criteria, what should I do? Do I need to pay ERP charges and parking costs?