If an intended recipient is not contactable, please wait at the drop-off point for at least ten minutes and contact the recipient via our in-app chat and calls.
Ryde encourages drivers to call recipients at least twice during the 10 mins waiting before contacting the user/sender to notify them of the absence of recipients.
If the recipient is still not contactable, drivers may leave the items at the drop-off point.
In an event where senders request for a return trip, Ryde recommends that senders pay additional fees to compensate for the return cost, which should be 75% of the delivery fees.
When rating senders, drivers can add a photo and notes as a proof of delivery. Ryde recommends that drivers take and upload a picture as a proof of delivery to prevent any form of dispute.