Please check the message box to see if the rider has sent you any text regarding their missing item. It's important to note that you can only reply to messages within 24 hours from the completion of the trip.
The following are our lost and found standard operating procedures. We will assist to contact the rider immediately in accordance with SOP.
- Please provide us with your consent to the release of your mobile number to the rider.
- Make arrangements with the rider to return within 24 hours.
- Continue to communicate closely with the rider until the item has been returned.
- We recommend that you receive compensation from the rider for the trip made, based on the distance from your location to theirs (based on RydeX fares).
(We recommend a $25 minimum fare to compensate the driver’s time.)