All driver accounts must be active in the past 1 year, that is to complete at least one trip within a 1 year period. This is to ensure that the drivers on Ryde remain current. We also aim to prevent compromised driver accounts and to eliminate fraud risks.
Drivers who are unable to log in after 1 year of inactivity must appeal by writing in to firstname.lastname@example.org. Drivers will need to pay an administrative fee of $15 for reactivation. Driver ratings and cancellation rate will reset to 4.70 and 0% respectively. Please allow up to 48 hours for processing upon successful appeal.
Driver accounts will be de-activated upon three years of inactivity from the date of the last completed trip.
Should you wish to drive on the Ryde platform again, you would then have to write in to email@example.com to obtain the approval from the operations team to create a new driver account. Criteria for approval include but is not limited to, track record of conduct that is in line with our driver community standards. Please allow up to 7 working days for approval.
# We advise drivers to keep their accounts in good standing by doing at least a few trips each month.
## We advise drivers to cash out all earnings should drivers not plan to drive for the next 12 months. Some common case studies include change or sale of car, change of job or change of work priorities.
*UPDATE* All inactive driver reactivation fee will be waived off from May 2021 until December 2021. Simply write in to support@rydesharing with your registered mobile number indicating a request for reactivation. Our Customer Excellence team will process your request accordingly.