At Ryde, we strive to continually upkeep the community to ensure that it is trustworthy, like-minded and respectable. The Driver rating system allows Ryde to keep track of passenger satisfaction and maintain high Driver-partner quality.
The driver’s rating is calculated based on his/her last 100 trips to ensure that it reflects the driver’s recent performance. If the Driver received less than 100 ratings, the system will calculate the average based on all the rating received till date.
All new drivers will have a default rating of 4.90 and will be adjusted after the 11th unique review. Please allow up to 7 working days for the update to be reflected.