Ryde+ cashback works on a per-trip basis based on the month's current cashback promotion and any additional ongoing promotions.
Tips to ensure you don't miss out on your cashback:
1. Ensure you have an active Ryde+ subscription.
2. Ensure that the trip is paid with a debit or credit card.
3. Ensure that your trip starts and ends within the promotion period.
4. Book a RydeX, RydeXL, RydePET or RydeSEND trip to benefit from unlimited cashback.
If you are still unsure as to why you did not receive your cashback, please submit a support ticket to us.