On-demand Trip - Rider Cancellation & Waiting Time Policy Statement
All cancellations made within 3 minutes of matching are not chargeable.
Rider will be charged a Cancellation Fee of $5.95* if:
- Rider cancels after 3 minutes of matching OR
- The driver pressed “I’m Here”, waits for > 3 minutes for the rider to arrive at the pick-up point and cancels the trip (Rider NO SHOW and no trip completion)
Riders may be charged a Waiting Time Fee of $5 at the end of the trip if:
- The driver presses “I’m Here”, waits for > 3 minutes for the rider to board, and continues the trip (Rider boards and driver completes trip).
Advanced Trip - Rider Cancellation & Waiting Time Policy Statement
All cancellations made > 15 minutes before the scheduled trip time are not chargeable.
(eg: Scheduled trip: 6 PM, any cancellation made before 5:45 PM is not chargeable.
If the advanced trip request is accepted only after 5:45 PM, riders will have a 3 minute grace period)
Rider will be charged a Cancellation Fee of $5.95* if:
- Rider cancels after the cancellation window (< Scheduled - 15mins OR Matched) OR
- The driver cancels the trip after waiting for > 3 minutes for the Rider to arrive at the pick-up point (Rider NO SHOW and no trip completion)
Riders may be charged a Waiting Time Fee of $5 at the end of the trip if:
- The driver waits for > 3 minutes for the Rider to board and continues to complete the trip (Rider boards and driver completes trip)
* For fares up to $18, a flat fee of $0.60 (inclusive of GST) & for fares exceeding $18, a flat fee of $0.82 (inclusive of GST) will be included in the base fare. Cashless transactions will incur a payment transaction fee of 1.96%+ $0.24 (inclusive of GST) will apply for cashless transactions.