How to top up your RydeCoins
- Tap on the Wallet on the top right corner.
- Choose Top-Up.
- Choose your value and top-up method.
- Tap Top-Up when completed.
- Your available coins will be displayed. You can now choose to pay with RydeCoins!
Can I refund my RydeCoins?
Like a prepaid mobile plan, RydeCoins are non-refundable and not redeemable, exchanged or transferred for cash value under any circumstances.
Will my RydeCoins expire?
Your coins are valid for 6 months from your last wallet transaction.
How much RydeCoins can I top up each time?
There is a top up limit of $1,000 per transaction.
What is the minimum amount I can top-up in my RydeCoins wallet?
The minimum amount needed for a top-up is $5.
What is the maximum amount I can have in my RydeCoins wallet?
Your RydeCoins wallet should hold a maximum of $1,000 at any one time.
Can RydeCoins be combined with other payment methods for any rides?
No. Payment has to be made in full using RydeCoins.
What does “On-Hold” mean in my transaction history?
Your Rydecoins are held for an upcoming ride and will be deducted after a trip is completed. No coins will be deducted if the ride is cancelled.
Can I use RydeCoins overseas?
No, your RydeCoins will only be valid locally. You can purchase RydeCoins overseas if you wish to use them.