How to top up your RydePay Coins
- Tap MENU and choose RydePay.
- Choose TOP UP COINS.
- Choose your value and top-up method. Tap SUBMIT when completed.
- Your available coins will be displayed. You can now choose to pay with RydePay Coins!
Can I refund my RydePay Coins?
Like a prepaid mobile plan, RydePay Coins are non-refundable and not redeemable, exchanged or transferred for cash value under any circumstances.
Will my RydePay Coins expire?
Your coins are valid for 6 months from your last wallet transaction.
Can RydePay Coins be combined with other payment methods for carpool rides?
No. Payment has to be made in full using RydePay Coins.
What does “On-Hold” mean in my transaction history?
Your coins are held for an upcoming ride and will be deducted after a trip is completed. No coins will be deducted if the ride is cancelled.
Can I use RydePay Coins overseas?
No, your coins will only be valid locally. You can purchase coins overseas if you wish to use them.