General Enquiry
- I lost my item.
- I made a mess in my driver's vehicle.
- How do I sign up as a Ryde rider?
- Can I bring along bulky items or a wheelchair?
- Rider Referral: Terms and Conditions
- I was involved in an accident. What should I do?
- Is there any insurance coverage in the event of an accident?
- Is carpool legal?
- Is Ryde safe to use?
- Why should I use Ryde?
- How are the trip fares calculated?
- Do I need to pay ERP charges?
- How can I pay my Ryde driver?
- How do I use RydeCoins?
- How to top up RydePay Coins using Bitcoin?
- How do I cancel my trip request?
- Are there any cancellation/penalty fees?
- My Ryde driver is uncontactable. What should I do?
- My Ryde driver came in a different car from the one in his/her profile.
- Why is my cashback not credited to my RydePay Coins?
- How do I update my contact details?
- Can my Ryde driver see my personal details?
- Can I request for a specific Ryde driver?
- How do I make carpool experience more enjoyable as a rider?