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  1. Ryde Support
  2. Rider
  3. General Enquiry

General Enquiry

  • I lost my item.
  • I made a mess in my driver's vehicle.
  • How do I sign up as a Ryde rider?
  • Can I bring along bulky items or a wheelchair?
  • I was involved in an accident. What should I do?
  • Is there any insurance coverage in the event of an accident?
  • Is carpool legal?
  • Is Ryde safe to use?
  • Why should I use Ryde?
  • How are the trip fares calculated?
  • Do I need to pay ERP charges?
  • How can I pay my Ryde driver?
  • How do I use RydePay Coins?
  • How to top up RydePay Coins using Bitcoin?
  • How do I cancel my trip request?
  • Are there any cancellation/penalty fees?
  • My Ryde driver is uncontactable. What should I do?
  • My Ryde driver came in a different car from the one in his/her profile.
  • Why is my cashback not credited to my RydePay Coins?
  • How do I update my contact details?
  • Can my Ryde driver see my personal details?
  • Can I request for a specific Ryde driver?
  • How do I make carpool experience more enjoyable as a rider?
Ryde Support