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  1. Ryde Support
  2. Rider
  3. Cancellation and Waiting Time Policy

Cancellation and Waiting Time Policy

  • Cancellation and Waiting Time Policy Statement
  • Can I get a refund for the Cancellation or Waiting Time fee if I was wrongly charged?
  • How am I charged under this Policy if I am paying my fare by Cash?
  • What is a 'hold amount' and why does the amount reflected differ from the actual trip fare?
  • Does the Cancellation Policy apply to all Ryde services?
  • What if my driver hasn’t arrived, but has indicated that he/she arrived?
  • If a driver arrives during the rider’s grace period, will the grace period for cancellation be reduced?
  • Why am I charged for a Waiting Time Fee?
  • Am I charged for cancelling a ride?
Ryde Support