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  1. Ryde Support
  2. Driver
  3. General Enquiry

General Enquiry

  • Driver Performance and Community Standards
  • My rider made a mess.
  • How do I sign up as a Ryde driver?
  • Service fee
  • I was involved in an accident. What should I do?
  • Who bears financial costs in the event of an accident?
  • Is carpool legal?
  • Why should I use Ryde?
  • What should I know as a Ryde driver?
  • What if I have an In-Vehicle Recording Device (IVRD)?
  • How do I find a match? Can I choose my Ryde riders?
  • How to use RydeWallet?
  • Driver: How are the trip fares calculated?
  • What about extra charges like tolls and ERP?
  • How to add ERP to my trip fare?
  • How do I collect payment from my pickups?
  • How to accept On-Demand PING Trip request?
  • How do I complete the trip in the Ryde app?
  • I am unable to contact my rider. The rider did not turn up. What should I do?
  • What are the penalties for cancellation ?
  • How can I view my upcoming and/or past trips?
  • Account Suspended
  • Can I request for an advance cash out?
  • How do I update my contact details?
  • How can I update my vehicle details?
  • I found an item.
  • How long can I keep the Shell Fleet Card?
Ryde Support