General Enquiry
- Driver Performance and Community Standards
- My rider made a mess.
- How do I sign up as a Ryde driver?
- Service fee
- I was involved in an accident. What should I do?
- Who bears financial costs in the event of an accident?
- Is carpool legal?
- Why should I use Ryde?
- What should I know as a Ryde driver?
- What if I have an In-Vehicle Recording Device (IVRD)?
- How do I find a match? Can I choose my Ryde riders?
- How to use RydeWallet?
- Driver: How are the trip fares calculated?
- What about extra charges like tolls and ERP?
- How to add ERP to my trip fare?
- How do I collect payment from my pickups?
- How to accept On-Demand PING Trip request?
- How do I complete the trip in the Ryde app?
- I am unable to contact my rider. The rider did not turn up. What should I do?
- What are the penalties for cancellation ?
- How can I view my upcoming and/or past trips?
- Account Suspended
- Can I request for an advance cash out?
- How do I update my contact details?
- How can I update my vehicle details?
- I found an item.
- How long can I keep the Shell Fleet Card?