What if the vehicle does not meet my expectation? You may submit a feedback to us via RydeHELP or email us at firstname.lastname@example.org with pictures of your concern. Related articles What if the driver appears in a different vehicle other than Alphard or Vellfire? Is this service available 24/7? What is RydeLUXE? What if my friends or I made a mess? Can I pay only $70 as per normal or do I have to pay more? Can I book if I have children?