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I lost my item.

We are sorry to hear that you have lost your item and understand you may be distressed about this. We take this matter seriously and will do our best to help you locate your item.

 

Trip ended less than 12 hours ago

We all know that the fastest way to find or retrieve a lost item is to contact the driver directly.

  1. Tap on Trips > Past, and select the trip in which you left your item.
  2. Tap on ‘I lost an item.’ 
  3. Tap on the Contact Driver button to chat with your driver.
  4. The chat log will be available in the side menu.

 

The chat log will only be available up to 12 hours from the time the trip ends.

Please make all necessary arrangements and exchange of details before the chat log is erased.

 

Trip ended more than 12 hours ago

Please provide us with the details in the blanks below via RydeHELP. 

  1. Tap on Trips > Past, and select the trip in which you left your item.
  2. Tap on ‘I lost an item.’ 
  3. Provide the necessary details for us to best assist you.

 

The following are our lost and found procedures.

If Item is Found

  1. With the driver’s consent, we will provide you with their contact number. 
  2. Arrange with the driver privately for the return of the item in good time. We recommend 24 hours as a guideline as drivers may not be available immediately.
  3. We recommend that you compensate the driver for the trip, based on the distance from his/her location to yours (based on RydeX fares).
    (We recommend a $25 minimum fare to compensate the driver’s time.)

 

If Item is NOT Found

  1. Driver will make an official declaration to Ryde that he/she made best efforts to find the item but was unable to do so.
  2. Ryde will inform you in the event of this, after which you are advised to make a police report if the item is valuable. 
  3. Send a copy of the police report to support@rydesharing.com titled “Police Report: Lost (Item Description) Trip ID 12345678”

 

Please kindly note that Ryde drivers are independent contractors of Ryde. Neither Ryde nor its drivers are responsible for the item(s) left behind in the vehicle after a trip. Ryde will not be able to guarantee that the Ryde driver has your item(s) and/or are able to return the item(s) immediately.

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