Riders must fulfil the criteria before they can opt in.
Criteria for 15% cashback for Ryde+ members:
- RydeX, RydeXL, RydePET and RydeSEND trip
- Trips paid with a debit or credit card
- Cancellation rate ≤ 17.5%
- Rider’s Rating ≥ 4.80
- No Private Request
Your ratings may have dropped during your subscription cycle and thus, making you lose eligibility for Cashback bonuses. By ensuring Ryde+ is only available to riders with positive ratings, we continue to foster a respectable, like-minded and safe Ryde community. Take more rides to increase your ratings and you will get the benefits again.