Cancellation Fees compensate drivers for the time and effort they spend getting to your location.
You can cancel a trip at any time through the Ryde app, but may be charged a Cancellation Fee if you cancel after 3 minutes of matching with a driver.
Articles in this section
- Cancellation and Waiting Time Policy Statement
- Can I get a refund for the Cancellation or Waiting Time fee if I was wrongly charged?
- How am I charged under this Policy if I am paying my fare by Cash?
- What is a 'hold amount' and why does the amount reflected differ from the actual trip fare?
- Does the Cancellation Policy apply to all Ryde services?
- What if my driver hasn’t arrived, but has indicated that he/she arrived?
- If a driver arrives during the rider’s grace period, will the grace period for cancellation be reduced?
- Why am I charged for a Waiting Time Fee?
- Am I charged for cancelling a ride?