On-Demand Trip
All cancellations made within 3 minutes of matching are not chargeable.
Rider will be charged a Cancellation Fee of $5.30* if:
- Rider cancels after 3 minutes of matching
Rider may be charged a Waiting Time Fee of $5.30* at the end of the trip if:
- The driver pressed “I’m Here”, waits for > 3 minutes for rider to arrive at pick-up point and cancels the trip (Rider NO SHOW and no trip completion), OR
- The driver pressed “I’m Here”, waits for > 3 minutes for the rider to board, and continues the trip (Rider boards and driver completes the trip).
Advanced Trip
All cancellations made more than 15 minutes before scheduled trip time are not chargeable.
For example:
If the scheduled trip is at 6PM, any cancellation made before 5:45PM is not chargeable.
If the advanced trip request is accepted only after 5:45PM, riders will have a 3 minutes grace period.
Rider will be charged a Cancellation Fee of $5.30* if:
- Rider cancels after the cancellation window (> Scheduled - 15mins OR Matched + 3mins).
Rider may be charged a Waiting Time Fee of $5.30* at the end of the trip if:
- The driver cancels the trip after waiting for > 3 minutes for Rider to arrive at pick-up point (Rider NO SHOW and no trip completion), OR
- The driver waits for > 3 minutes for Rider to board, and continues to complete the trip (Rider boards and driver completes trip)
This Policy applies for all Service Types **.
*Inclusive of platform fee of $0.30 (inclusive of GST) per transaction. The platform fee will only apply once per transaction.
**Please refer to the Ryde app for the comprehensive list of service options.