Drivers are only allowed to indicate arrival and impose the Waiting Time Fee only if he/she:
- Is at the pick-up location according to GPS data
- Has waited for more than 4 mins
Otherwise, you will not be charged the $5.30 Waiting Time Fee if any of the above are not fulfilled.
Nonetheless, do reach out to us if you feel you have been charged unfairly or wrongly, and we’ll be happy to assist you.