Ryde has a high expectation of service standards provided by our driver partners. Failure to meet our service standards may result in your account being suspended.
In the event that your account is suspended, you may choose to submit an appeal to firstname.lastname@example.org and this appeal is subject to approval.
If your appeal is approved, the reactivation fee of S$25 will be waived, and Ratings and CR will be reset to 4.75 and 0% respectively.
*You may write in to request assistance for Cash Out if your account is suspended.