If an intended recipient is not contactable, please wait at the dropoff point for at least ten minutes and try to contact the recipient by in-app chat and via calls.
Ryde encourages drivers to call recipients at least twice before contacting a user/sender to notify them of the absence of recipients.
If recipients are still not reachable, drivers are allowed to leave items at the dropoff point to complete the delivery unless users/senders and drivers agree on returning items to senders at users'/senders' cost.
If users/senders want to request a return trip, Ryde recommends that users/senders pay additional fees to compensate for the return cost, which should be 75% of the delivery fees.
When rating users/senders, drivers can add a photo and notes as a proof of delivery. Ryde recommends that drivers should take and upload a picture as a proof of delivery to prevent a dispute.