We are sorry that your item was lost.
As we specify in our Terms of Use, if a receiver is absent or uncontactable when driver arrives the drop-off point, drivers will be encouraged to call the receiver at least twice and wait for at least 10 minutes there to complete delivery order.
However, if the receiver is still uncontactable, drivers will be allowed to leave your items at the drop-off point at sender's risk for any damages or loss.
In such a case, we cannot compensate for the loss of your items.