Starting Out: How can I start and complete a RydeSEND trip?

To start and complete a delivery, you can follow the steps below:

1. On an accepted trip request, tap “ON THE WAY”
2. Please pick up the items within 15 minutes.
3. Tap “I’M HERE” upon reaching the pick-up location
4. Once you have picked up the item, tap “PICK UP”. We recommend uploading a photo of the items to prevent disputes.
5. For Multiple Stop Deliveries, tap “NEXT STOP” once you have dropped off the first item. We recommend uploading a photo of the items/unit number of each drop off to prevent disputes.
6. For 1 stop deliveries, ensure to deliver the item(s) within 50 minutes after pick-up.
7. For deliveries over 1 stop, please ensure items are delivered within 30 minutes per stop.
8. A maximum of 6 stops total can be made.
9. Upon completing all the deliveries, tap “COMPLETED” to complete the trip and provide an honest rating and review for the user/sender. We recommend uploading a photo of the items/unit number of the last drop off to prevent disputes.

You may review your uploaded photos in your past trip history later. 

You may refer to our stipulated delivery timings here.