How can I start and complete a RydeSEND trip?

To start and complete a delivery, you can follow the steps below:

1. On an accepted trip request, tap “ON THE WAY”
2. Please pick up the items within 15 minutes.
3. Tap “I’M HERE” upon reaching the pick-up location
4. Once you have picked up the item, tap “PICK UP”. We recommend uploading a photo of the items to prevent disputes.
5. For Multiple Stop Deliveries, tap “NEXT STOP” once you have dropped off the first item. We recommend uploading a photo of the items/unit number of each drop-off to prevent disputes.
6. For 1 stop deliveries, ensure to deliver the items within 50 minutes after pick-up.
7. For deliveries over 1 stop, please ensure items are delivered within 30 minutes per stop.
8. A maximum of 6 stops total can be made.
9. Upon completing all the deliveries, tap “COMPLETED” to complete the trip and provide an honest rating and review for the user/sender. We recommend uploading a photo of the items/unit number of the last drop-off to prevent disputes.

You may review your uploaded photos in your past trip history later. 

You may refer to our stipulated delivery timings here.