There are no fees or penalty imposed for cancelled trips at the moment. However, do note that your profile will be flagged in our system should there be frequent cancellations. We encourage riders to commit to their requests.
Articles in this section
- I lost my item.
- I made a mess in my driver's vehicle.
- How do I sign up as a Ryde rider?
- Can I bring along bulky items or a wheelchair?
- I was involved in an accident. What should I do?
- Is there any insurance coverage in the event of an accident?
- Is carpool legal?
- Is Ryde safe to use?
- Why should I use Ryde?
- How are the trip fares calculated?