My Ryde driver came in a different car from the one in his/her profile. We suggest that you do not board the vehicle and report the incident to us as soon as possible, by writing to firstname.lastname@example.org or submit a ticket via RydeHELP under “Others.”. Related articles Are there any cancellation/penalty fees? Can I request for a specific Ryde driver? Is there any insurance coverage in the event of an accident? How do I use RydeCoins? I am driving a temporary vehicle that is not registered under my profile. What should I do?